Harvest Moon Print & Design Ltd wants you to be completely satisfied with your design and/or printing order! Our company guarantees a top quality product offered at a fair price, with the highest level of customer service.
If your job has defects in workmanship or materials within our control, or if we have failed to follow your written instructions, contact us within 24 hours of receipt of your order. Return instructions will be provided. Upon receipt of returned faulty merchandise, Harvest Moon Print & Design Ltd will reprint the order at our expense, from your original file. We reserve the right to determine whether a manufacturing error or defect has occurred. If new files are submitted or additional corrections/changes are made, a new price will be payable in full.
Your job will be to “pleasing colour” printing standards considered generally acceptable by the printing trade. Our guarantee does not include defects related to colour matching. Due to variations in monitor calibrations, ink, paper, and limitations throughout the printing processes, we cannot guarantee the final product will match the colour/density of your personal printer or monitor. Such variations will be considered acceptable.
This guarantee does not apply to errors in customer supplied digital files including low resolution graphics, photos, improper file format, page layout, compliance with mailing restrictions, missing fonts or corrections not requested in writing. Proofing is your responsibility on all printing services. You are 100% responsible for the accuracy of your proof. Please check your proof carefully!
This guarantee is limited to a reprint of the original order quantity. We are not responsible for any damages or claims incurred by you or your business caused by receiving printed materials which are defective or incomplete or which you receive later than the estimated delivery date.
This guarantee does not cover fees for mailing service or postage or associated incidental or consequential damages or claims. Harvest Moon Print & Design Ltd is not liable for Postal/Courier Service errors, including loss or delay.
Harvest Moon Print & Design Ltd will not be held liable for failure to meet expected deadlines due to improper file composition or last minute changes.
Corrections and new file submissions are chargeable items and will be added to your final invoice and charged accordingly. Corrections are billed at €30 per hour with a 1 hour minimum. These corrections include typographical errors, photo manipulation, colour correction, resizing and fold/finishing adjustments.
If we are able to manipulate your files, we can make minor corrections for the fees stated above OR a new file can be submitted at no additional cost.